Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the Zoset platform, including our website, mobile application, and all related features, tools, escrow, chat, and services (collectively, the "Platform"). The Platform is owned and operated by FewTone Technologies ("Zoset", "we", "us", or "our"), having its registered office at C 1127, Siddhivinayak Tower, Makarba, Ahmedabad, Gujarat, India, 380051.

By accessing, browsing, registering on, or using the Platform in any way, you ("you", "your", or "User") confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and our Damage Policy, which are incorporated into these Terms by reference. If you do not agree to any part of these Terms, you must stop using the Platform immediately.

Zoset operates as an outfit listing marketplace that enables individuals and shops to list, discover, buy, and sell traditional and occasion wear, with payments handled through a secure escrow mechanism. The date and time of your acceptance of these Terms, our Privacy Policy, and our Damage Policy are securely and permanently recorded in our database when you complete your profile.

2. Definitions

For the purposes of these Terms:

• "Buyer" means a User who purchases or seeks to purchase an item on the Platform.
• "Seller" means a User who lists an item for sale on the Platform, including individual users and shops.
• "Listing" means an item made available for sale on the Platform, together with its details, photographs, and price.
• "Escrow" means the mechanism by which Buyer funds are held by us and our payment partner until the applicable conditions are met, before being released to the Seller.
• "Listing Credit" or "Credit" means the consumable unit required to submit a Listing for moderation.
• "Order" means a purchase transaction initiated when a Buyer completes payment for a Listing.
• "Content" means any text, images, videos, or other material you upload, submit, or display on the Platform.

3. Eligibility

You must be 18 (eighteen) years of age or older to carry out any transaction on the Platform, including any purchase, sale, or financial decision. Users below the age of 18 may browse the Platform, but must consult and obtain the involvement of a parent or legal guardian before making any purchase, sale, listing, or financial decision. By transacting on the Platform, you represent and warrant that you are legally capable of entering into a binding contract under applicable law.

You are responsible for ensuring that your use of the Platform complies with all laws applicable to you.

4. User Accounts & Registration

To access listing, buying, chat, and payout features, you must register and complete your profile. Registration includes:

• 4.1 Authentication: You register by verifying your mobile phone number through a One-Time Password (OTP), and completing a Cloudflare Turnstile check to confirm you are not an automated bot. After your number is verified, you set a password, which you then use to log in to your account. You are responsible for keeping your password and account secure and for all activity that occurs under your account.
• 4.2 Username: You choose a unique, permanent, lowercase username (containing no capital letters or hyphens). Once set, your username cannot be changed.
• 4.3 Location Verification: When you provide address details, your selected city and state are validated in real time using the India Post API (api.postalpincode.in) to lock valid pincode combinations. You are responsible for the accuracy of the address information you provide.
• 4.4 Shop Upgrades:Standard Users may apply for a "Shop" upgrade. If approved, the Shop's boutique identity is displayed on the Platform, and newly generated Product IDs are prefixed with the slugified Shop Name instead of the username. Approval of a Shop upgrade is at our sole discretion, and we may revoke it at any time in accordance with these Terms.
• 4.5 Account Accuracy: You agree to provide true, current, and complete information and to keep it updated. We may suspend or terminate accounts that contain false, misleading, or fraudulent information (see Section 16).

5. Listings & Credits

Sellers are subject to the following listing-credits model:

• 5.1 Free Credits: Completing your profile (providing your required account details, such as your name, address, and other profile information) grants your account a number of free Listing Credits, as displayed on the Platform.
• 5.2 Credit Consumption: Submitting a Listing for admin moderation consumes one (1) Credit. The Credit is used at the point of submission and is not held in reserve or returned.
• 5.3 Approval, Rejection & Re-Review: If a Listing is approved by an admin, it goes live. If a Listing is rejected (with an admin note), you may edit and resubmit the same Listing for re-review without consuming an additional Credit. However, if you delete a Listing and create a new one instead, the new Listing consumes a new Credit.
• 5.4 Credit Packs:Once free Credits are exhausted, Sellers must purchase Credit Packs to submit new Listings. Current Credit Pack pricing is shown on the Platform's pricing page and may be updated from time to time. Credits are one-time consumables and are not refunded or returned when you delete a Listing, when an item is sold, or on account closure.
• 5.5 Post-Approval Editing:Once a Listing is approved and active, the Seller can still edit most of its details directly. However, the Listing's images are locked after approval. To change the images, the Seller must submit an Edit Request for admin re-evaluation, which we may approve or reject at our discretion.
• 5.6 Moderation Rights: We reserve the right to reject, remove, hide, or unpublish any Listing at any time, at our sole discretion, including where a Listing violates these Terms, our Damage Policy, or applicable law, or where we reasonably suspect fraud or misrepresentation.

6. Prohibited Items & Listing Standards

Sellers must list items honestly and accurately. You must not list, sell, or ship any item that is:

• counterfeit, replica, or falsely branded, or that infringes any third party's intellectual property;
• stolen, illegally obtained, or that you do not have the full right to sell;
• damaged, defective, stained, altered, or otherwise not as described, without clearly and accurately disclosing every such issue in the Listing;
• misrepresented in any way as to its condition, material, size, authenticity, colour, or any other attribute;
• unhygienic, unsafe, or unfit for use;
• offensive, obscene, unlawful, or otherwise inappropriate; or
• otherwise prohibited by applicable law or by these Terms.

7. Commissions & Fees

Zoset charges a commission on each completed sale. The applicable commission is deducted from the Seller's payout, so that the Seller receives the sale price of the item minus the commission and any other applicable charges. Current commission rates and any other fees are set out on the Platform's pricing page and may be updated from time to time. By listing and selling on the Platform, you agree to the commission and fees in effect at the time of the sale. Payment processing fees may also apply as described in Section 9.

8. Escrow & Order Fulfillment

To establish trust between Buyers and Sellers, Zoset handles transactions through a secure escrow mechanism operated with our payment partner, Razorpay.

• 8.1 Availability & Checkout: A Listing may have one or more units available. Adding an item to a cart does not reserve it or hold stock. Purchases are confirmed on a first-come basis at checkout: a unit is secured only when a Buyer successfully completes payment, and only while units remain available. Once a Listing is sold out, Buyers who attempt to purchase it will not be able to complete the purchase and will not be charged.
• 8.2 Escrow Holding:Upon successful payment, the funds are held by Zoset in escrow. Funds are released to the Seller's registered UPI ID only after the applicable delivery and confirmation conditions in Sections 9 and 10 are met.
• 8.3 Sole Role - Escrow Funds Only:Zoset's sole role and responsibility is the secure holding, management, and routing of transaction funds in escrow. Zoset is a facilitator and is not the buyer, seller, manufacturer, or owner of any item. We are not responsible or liable for any item-related issue, including but not limited to fabric or material quality, item condition, size or fit, cleanliness or hygiene, colour differences, authenticity, defects, or damage caused in courier transit. We merely hold and manage the payment until the applicable confirmation conditions are met, at which point the payout is released to the Seller. Buyers and Sellers transact entirely at their own risk regarding all physical attributes and the condition of items.
• 8.4 Shipping: Once an Order is accepted (see Section 9), the Seller must ship the item within 3 (three) business days. The Seller selects their own delivery partner - Zoset does not currently integrate directly with any courier. The Seller may use any courier of their choice, including a local courier, and must enter the courier name and a valid tracking or reference number against the Order on the Platform so the Buyer can track the parcel. Sellers are responsible for packaging items safely and adequately.

9. Cancellations, Rejections & Refunds

• 9.1 Buyer Cancellation (before Seller acceptance): A Buyer may cancel an Order before the Seller has accepted it. In such a case, we refund the Buyer the amount paid, less the payment processing fee, which is non-refundable as it is charged by the payment gateway.
• 9.2 Seller Acceptance or Rejection: After an Order is placed, the Seller may accept or reject it. If the Seller rejects the Order, the same process as a Buyer cancellation applies: the Buyer is refunded the amount paid, less the non-refundable payment processing fee.
• 9.3 Failure to Ship:If a Seller accepts an Order but fails to ship it within the 3 (three) business day window, we may, at our sole discretion, withhold or decline to release the Seller's payment, and/or refund the Buyer if the Buyer wishes to cancel. We may also take further action against the Seller under Section 16.
• 9.4 No Guaranteed Timelines: Except as expressly stated, we do not guarantee any specific timeline for payouts or refunds. Refunds and payouts are processed within a reasonable period once the applicable conditions are met.

10. Delivery Confirmation & Payout

• 10.1 Buyer Confirmation: When the item is delivered, the Buyer marks the Order as received on the Platform and rates the Seller. At the same step, the Buyer may either confirm that everything is in order, or report an issue / raise a dispute instead of confirming (see Sections 11 and 13).
• 10.2 Payout on Confirmation:Once the Buyer confirms receipt with no dispute, the Order is treated as complete and the Seller's payout (sale price minus commission and any applicable charges) is released from escrow.
• 10.3 Non-Confirmation:If a Buyer does not mark an Order as received or raise a dispute within a reasonable period after delivery, Zoset may, at its sole discretion, mark the Order as complete and release the Seller's payout, in order to protect Sellers from Buyers who fail to confirm. This does not limit our right to hold funds where a dispute exists or fraud is suspected.

11. Timeline Chat & Video Proofs

Zoset coordinates communication between Buyers and Sellers through a unified Timeline Chat. To protect Users from fraud:

• 11.1 Packaging Video (Seller): Sellers are required to record and upload a Packaging Video before shipping an item.
• 11.2 Unboxing Video (Buyer): Buyers may record and upload an Unboxing Video when receiving an item. An Unboxing Video is optional for normal Orders; however, if a Buyer wishes to raise a dispute, an Unboxing Video is required as supporting proof.
• 11.3 Use as Proof: These videos serve as definitive proof in the event of a dispute. If a dispute arises, our administrators review the available videos and Timeline Chat history to determine the outcome. The handling and retention of these videos is described in our Privacy Policy.

12. Returns

All sales on the Platform are final, except where an issue is validly raised through the dispute process at the time of delivery (Sections 10 and 13). Zoset does not offer general or change-of-mind returns after an Order is completed. Where a return is warranted because an item is false, counterfeit, or materially not as described, Section 6 (including the Seller's liability for return charges) applies.

13. Disputes & Admin Discretion

In the event of lost shipments, damage, misrepresentation, or mismatch, Zoset reviews the Timeline Chat history and available video proofs to arbitrate the dispute. All dispute decisions are made by Zoset administrators at their sole discretion, and are final and binding on Users.

Where a package is Returned to Origin (RTO) - for example, due to an incorrect or incomplete address - Zoset administrators have sole discretion to issue partial payouts to compensate the Seller for shipping costs and to refund the remaining balance to the Buyer, or to otherwise resolve the matter fairly as we see fit.

While funds are in escrow or a dispute is unresolved, we may hold the relevant funds and decline to release any payout until the dispute is resolved to our satisfaction, or not release them at all where fraud, misrepresentation, or a breach of these Terms is established.

14. Off-Platform Sales

Sellers may sell their outfits outside the Platform. However, if a listed item is sold elsewhere, the Seller must update the corresponding Zoset Listing to "sold" as soon as possible, so that no other Buyer can pay for and purchase an item that is no longer available.

If a Seller fails to do so and a Buyer purchases an item that has already been sold off-Platform, we may levy an additional charge on the Seller's next booking or payout, and we may suspend or ban the Seller's account if this happens repeatedly. We reserve full rights to take any action we consider appropriate in such cases.

15. Prohibited Conduct

You agree that you will not:

• provide false, misleading, or fraudulent information, or impersonate any person or entity;
• list or sell prohibited, counterfeit, stolen, or misrepresented items (see Section 6);
• attempt to circumvent, manipulate, or defraud the escrow, payout, dispute, ratings, or credits systems;
• use the Platform for any unlawful, fraudulent, unethical, or abusive purpose;
• harass, threaten, or abuse other Users or our staff, whether in Timeline Chat or elsewhere;
• upload malicious code, scrape the Platform, or interfere with its operation or security;
• create multiple or throwaway accounts to abuse free Credits, promotions, or other features; or
• infringe the intellectual property or other rights of any third party.

16. Suspension, Termination & Withholding of Funds

You may not use the Platform to do anything unlawful, fraudulent, unethical, or in breach of these Terms. If you do, or if we reasonably suspect that you have:

• we may suspend, restrict, or permanently ban your account, at our sole discretion and without prior notice;
• we may hold, freeze, or withhold any funds, payouts, or Credits associated with your account;
• we may decline to release a payment at all, or withhold it until any related dispute or investigation is fully resolved to our satisfaction;
• we may remove or unpublish any of your Listings or Content; and
• we may take any further action we consider appropriate, including reporting the matter to the relevant authorities and pursuing recovery of any losses.

These rights are in addition to, and not in place of, any other rights or remedies available to us under these Terms or applicable law. The provisions relating to escrow, fees, liability, indemnity, dispute resolution, and governing law survive the termination or suspension of your account.

17. Your Content & Licence

You retain ownership of the Content you upload (such as item photographs and descriptions). By uploading Content, you grant Zoset a non-exclusive, royalty-free, worldwide licence to host, store, display, reproduce, and use that Content for the purpose of operating, promoting, and improving the Platform. You represent and warrant that you own or have all necessary rights to the Content you upload and that it does not infringe any third party's rights or violate any law.

18. Disclaimers

The Platform is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the Platform will be uninterrupted, error-free, or secure, or that any item listed will meet your expectations. As stated in Section 8.3, Zoset's sole role is the management of escrow funds, and we make no representations or warranties regarding the items listed, their attributes, or the conduct of any User.

19. Limitation of Liability

To the maximum extent permitted by law, Zoset, FewTone Technologies, and their partners, officers, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, goodwill, data, or items, arising out of or in connection with your use of the Platform or any transaction between Users. In all cases, and to the maximum extent permitted by law, our total aggregate liability to you in connection with the Platform or any Order shall not exceed the amount of commission actually received by us on the specific transaction giving rise to the claim.

20. Indemnification

You agree to indemnify, defend, and hold harmless Zoset, FewTone Technologies, and their partners, officers, and employees from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or connected with: your use of the Platform; your Listings, items, or Content; your breach of these Terms or any applicable law; or any dispute between you and another User.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, features, or legal requirements. When we make material changes, we will revise the "Last Updated" date above and, where appropriate, provide notice on the Platform. Your continued use of the Platform after any update constitutes your acceptance of the revised Terms.

22. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Subject to applicable law, the courts at Ahmedabad, Gujarat shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or your use of the Platform.

23. Grievance Officer & Contact

In accordance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, the following officer is designated to address grievances and complaints regarding the Platform:

We will acknowledge and endeavour to address grievances within the timelines prescribed under applicable law.